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Globex Corporation

Logistics · Owner Maria Lange · 240 seats · €313k ARR

Core PlatformMobile App
Intelligence summary
SatisfactionWatch
Revenue trend (€k · last 9 months)
Product sentiment
  • Core Platform
    neutral

    1 mention

    Reporting question — Can we get a custom export for our ops team?

  • Mobile App
    negative

    3 mentions

    Mobile triage — Globex — Globex is concerned about mobile crashes affecting drivers. Otherwise satisfied with the core platform. Watch closely.

Recommended actions

  • Improve response SLA

    High

    Average response time is 212.5h — target <24h for this tier.

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Sentiment auto-detected
Recent signals
  • negative

    Investigating now, will share a patch ETA.

  • negative

    We're seeing intermittent crashes on the mobile app — frustrating for our drivers.

  • negative

    Globex is concerned about mobile crashes affecting drivers. Otherwise satisfied with the core platform. Watch closely.

  • neutral

    Can we get a custom export for our ops team?